jodi k Xre
map-marker Makati City, National Capital Region

Horrible customer service. Can’t talk to a real person. Won’t pay postage to send product back.

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Cant get ahold of a real person to see where to mail back the pet. Took 3 weeks for them to respond by email back to me. Horrible experience and company to work with. Not recommending this company to my worse enemy.
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Loss:
$200
Pros:
  • Nine
Cons:
  • Horrible customer service and refund policy

Preferred solution: Full refund

User's recommendation: Don’t buy from them!!!!!!

jodi k Xre
map-marker Saint Paul, Minnesota

Terrible customer service. I had to send numerous emails before I ever got a response and then once I got a response it was just an email giving me an address to send it back to you but no return labe

SpecD Tuning - Terrible customer service. I had to send numerous emails before I ever got a...

Terrible customer service you can never never talk to anybody personally you have to email and it took them numerous emails to ever get back to me and once they did they sent me an email or address to mail it to but they would not send me a return label so I took it to the UPS and they wanted over $100 to return the product which was really just opened and looked at and realized it was wrong But they dont stand behind their product. I wanted to exchange it but Ill never do business with this company again they are horrible about returns.

They are horrible about contacting anybody.

Its horrible. It took them over three weeks to finally email me back.

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User's recommendation: Don’t ever go through them horrible. If you have a problem you are all on your own

George C Zbn

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Verified Reviewer

Looks wise the lights are great functionally a candle is fetter than the high or low beams

I have a 2011 F-250 that I installed your headlights in , they had H1 and H11 lamps the low beams are projection the high beams are not. The light output is very poor but I'm willing to give your product another chance do you have one all projection
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Preferred solution: Discount on higher quality headlight

User's recommendation: Get high and low beam projection and not the H1 or H11 bulbs not sure what would be better but by the reviews I’m not the only person with a problem with the light output

jodi k Xre
map-marker Saint Paul, Minnesota

Horrible customer service

Receive wrong tail light and they will not return they make you pay for the shipping which is $100. You cant talk to a real person you can only email they are no help.
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User's recommendation: Don’t order from them you will be rally sorry

TIMMY A Dph

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Verified Reviewer

Need parts for headlights

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I called customer service about a question I had about some aftermarket lights I purchased. The representative was very helpful
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Pros:
  • Very helpful

Preferred solution: Information

User's recommendation: I not hesitate to call on this company again for assistance

Anonymous
map-marker Sulphur, Louisiana

My headlights aren’t working right

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when i turn on my low beams the projector bulb come on on one side but the high beam comes on on the other side. thats not supposed to happen so i need to know what to do.
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Zylah Ksc
map-marker Durant, Oklahoma

Missing mounting hardware

SpecD Tuning - Missing mounting hardware
I purchased nerf bars pre covid from a vendor that I can no longer find on ebay. Nearly 3 years later I called and asked to purchase new ones since I understand its not on them instead its on the vendor. They said there is nothing they can do since my warranty has expired. Mind you I dont want a freebie, Im willing to pay for them. Now I have a $250 paper weight! Will never purchase again from SpecD Tuning
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User's recommendation: Do not purchase any product from Spec D Tuning

Tiffany M Lhz

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Verified Reviewer

Need a label for return

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I would like a receipt delivered I would like the money in return on My credit card James Mcfarlane 2240 SW 67 th Ave Miramar FL 33023 order# 220-**-** I ordered headlights and I assumed there was 1 in the box when there is 2 in a box I only need 2 highlights not 4 thank you have a good day
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Loss:
$152

Preferred solution: Full refund

Aaron J Nbc

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Verified Reviewer

A return

Your talking computer kept asking the same question. All I want to do is find out why my return has not been refunded to my cc?
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Preferred solution: Full refund

Kim C Gno

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Verified Reviewer
| map-marker Boise, Idaho

LED TAIL LIGHTS DO NOT WORK

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Solid tail lights do not work on new LED LIGHTS. Blinkers work, flashers work, brakes work but not solid running tail lights! I NEED A TECHNICIAN TO WALK ME THROUGH THE FIX! Expensive lights to not work!
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Pros:
  • Execllent look
Cons:
  • No response from company
  • Malfunctioning daytime running lights

Preferred solution: My lights to work

User's recommendation: Don’t buy!

Anonymous
map-marker Boise, Idaho

LED 2006 Mustang Chrone Housing Tailights

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Havent heard back from Spec-D. Terrible customer service. NO HELP. Tech wont talk to anyone. Wont answer direct lines.ever. DINT PURCHASENO SUPPORT.
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User's recommendation: DO NOT PURCHASE

Kim C Plu
map-marker Boise, Idaho

LED 2006 Mustang Chrone Housing Tailights

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Original review Jun 13, 2022
2006 Mustang GT Tail-lights-lamps (solid main running lights do not work) Expensive for not workingstill waiting to get Tech-help from Spec-D Tuning
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Pros:
  • Execllent look
Cons:
  • Malfunctioning daytime running lights

Preferred solution: My expensive LED taillights to work. I purchased complete plug n play LED tail lights and they have failed to work

User's recommendation: Do not buy

Anonymous
map-marker Marshall, Arkansas

Right rear turn signal failure

The reason why I contacted you is because my right turn single was hyper flashing and I found out that the warranty was out but i found out that the load resistor was going bad so I found one and replaced both resistors and the hyper flashing has stopped so far thanks Dennis nice taillights but wish that the warranty was little longer considering the price I paid for them
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Pete W Rjp

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Verified Reviewer
| map-marker Matteson, Illinois

Headlights

Defective lights I purchased a year ago and moisture was getting in the housing after 2 months and now the signal lights dont work.
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Loss:
$250

User's recommendation: I love the lights if I can get them replaced everything is ok

Andrew K Qer
map-marker Centerville, Georgia

Complaint about 03 cadillac cts projector lights

Call about questions regarding my headlights I purchased and got no help. Was told someone would call me back and here almost 3wks later still no call. ABSOLUTELY would not recommend this company. Had to take these lights off my car. Now I had almost 300.00 in junk sitting on the shelf in my garage just waiting on it to get cold so I can start a fire to burn them. Ita be a costly fire but wanted to Save space in the landfill
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Cons:
  • Bad product
  • No response from company

Preferred solution: Let the company propose a solution

User's recommendation: ABSOLUTELY NOT

Anonymous
map-marker Irwin, Pennsylvania

My headlights are faulty

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Put headlights in truck work fine then it rained and snowed and now the driverside headlight has about a inch of water in it and it I completely fogged
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